For 30 years, Key Auto Group has been the premier destination for customers' automotive needs in New England and beyond.
We are looking to add an experienced Service Manager to our team, starting at $100,000 per year and negotiable based on experience.
If you are a highly motivated, results-driven professional with a passion for delivering an exceptional customer experience, then Key Auto is the place for you! Our service team enjoys a Monday through Friday workweek, a comprehensive benefits package, and a fulfilling work environment with a winning team.
Find the place in our organization that you'd like to make a difference in, and grow with us.
We always look to promote from within our ranks, and a number of our current managers began their careers with the Key Auto Group in entry-level positions.
Responsibilities
Assist customers in servicing, repairing, and explaining each service needed
Understand customer; match requirements and concerns to various service options
Explain service being performed and keep customer informed and updated throughout the service of their vehicle
Stay up to date on new products, features, accessories and attending product training as required
Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness
Hire and supervise all service department personnel, as well as monitor their performance in servicing customers
Craft goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business.
Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately
Other duties as assigned
Qualifications
A minimum of 3 years of experience as a service manager
Strong focus on providing excellent customer service
High school diploma or higher education
Clean driving record & valid driver's license
Driven personality, eager to improve and able to work within and support internal teams
Benefits
Medical, Dental & Vision Insurance
401K Plan + Match
Paid time off and vacation
Short/Long Term Disability/Flex/Life
Growth opportunities
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